Level Ground - Business Administration & Experience Manager
Position: Business Administration & Experience Manager
Position Type: Permanent, Full-time
Reports to: Director of Business Development
Location: Central Saanich, BC
Hours: Monday to Friday (37.5 hours per week)
Base Salary: $76,000 - $84,000
Accounting Oversight: CFO
Escalation: CEO
Level Ground’s business development team supports a co-operative, communicative, forward-thinking environment where hard work, care and continuous improvement are valued.
Job Overview
The Business Administration & Experience Manager supports Level Ground’s recurring financial, administrative, employee and business-system processes while acting as a leader and champion for the experience of customers and staff engaging with the company.
This role improves how people interact with Level Ground and serves as a connector across departments to create a consistent, thoughtful and values-driven experience for customers, employees and external partners.
Core Responsibilities
Customer & Sales Administration
• Produce customer statements and maintain pricing schedules and customer information
• Review credit holds and support timely resolution of customer account questions
• Maintain recurring sales/broker reporting and calculate commissions
• Support onboarding of new customers while improving the experience for customers and sales partners
Accounting & Banking Administration
• Coordinate accounts payable, corporate credit cards and routine banking administration
• Reconcile designated accounts and pending payments and coordinate grant payment tracking
• Support payroll, RRSP and compliance administration, following procedures set by CFO Employee Administration & Experience
• Coordinate employee onboarding, departures, benefits, records and system access
• Ensure employees receive clear information and timely support
• Improve onboarding and the administrative experience for staff
Corporate & Organizational Administration
• Maintain corporate records, procedures, calendars and documentation
• Track recurring administrative and compliance deadlines
• Coordinate with banks, benefits providers and external partners, and support company-wide administrative systems
• Identify gaps between departments and move issues toward resolution
Team Leadership
• Lead three direct reports
o Set clear priorities and monitor performance
o Foster a collaborative, service-focused team environment
Role Expectations
• Take ownership of the customer and staff experience within the processes the role supports
• Act as a responsive, solutions-oriented point of contact and follow issues through to resolution
• Communicate clearly, honestly and respectfully with customers, employees and partners
• Operate within established procedures and internal controls, and complete accounting work to the CFOs standards
• Bring the customer and employee perspective into internal decisions
• Represent the Level Ground group of brands professionally and consistently in all interactions
• Demonstrate Level Ground’s values in everyday work: Uplift Everyone, Keep It Real, Always Improve, Love the Planet
Role Requirements
• 3+ years of experience in business administration, bookkeeping/accounting administration, office/operations management or a related role
• Experience supervising, coaching or leading others
• Strong organizational skills and attention to detail, with the ability to manage recurring deadlines across multiple processes
• Comfort with accounting/ERP and business systems
• Strong communication skills across phone, email and in-person interactions
• Service-oriented, problem-solving mindset and sound judgment around confidential information
Role Assets
• Experience in a food service, coffee, CPG, hospitality or manufacturing environment
• Familiarity with payroll, benefits or grant administration
• Experience documenting and improving processes or standard operating procedures
• Experience coordinating employee administration such as onboarding, benefits or records
Application Instructions
If this exciting role with Level Ground speaks to you, please send your resume and cover letter to daniel@engagedhr.com
We will be accepting applications until the end of the day on Wednesday, August 5th, 2026. We will be reviewing applications as they come in, so please don’t hesitate in applying. Only candidates who we are interested in moving forward with will be contacted.
If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to daniel@engagedhr.com
We look forward to hearing from you!
